Account & Data Deletion
Last Updated: December 12th, 2025
Introduction
This policy explains how to delete your QRLens account and associated data. We respect your right to control your personal information.
This action cannot be undone
Once deleted, your account and all associated data will be permanently removed and cannot be recovered.
How to Delete Your Account
Steps:
- Open QRLens
- Go to Settings (bottom navigation)
- Tap on your Account section
- Scroll down and tap Delete Account
- Enter your password to confirm
- Confirm the deletion
This removes all cloud data immediately and signs you out.
If you are unable to access the app or your account, you may request deletion by email:
Send an email to admin@moalduhun.com with the following details:
Include:
- Full Name (as registered)
- Email Address (associated with your account)
- Approximate Account Creation Date
- Reason for deletion (optional)
We will verify your identity and process legitimate requests within 7 business days.
Data That Will Be Deleted
Cloud Data (Firebase Firestore):
| Data Type | Description |
|---|---|
| Profile Information | User ID, email address, full name, account creation date |
| Credits & Purchases | Credits balance, ad-free status, unlimited credits flag |
| Purchase History | Records of in-app purchases made through Google Play |
| Cloud History | Any synced QR code history (if applicable) |
| Authentication | Firebase Authentication credentials |
Local Data (Device Storage):
Local data stored on your device is not deleted remotely. This includes:
- QR code scan and generation history
- App preferences and settings
- Cached images and generated QR codes
To remove local data, either:
- Uninstall the QRLens app, or
- Go to your device's Settings, Apps, QRLens, Clear Data
Data Retention
No backups of your account data are kept after deletion. Once your account is deleted:
- Your data is permanently removed from Firebase servers
- Your purchase history with Google Play remains with Google (per their policies)
- Data cannot be recovered under any circumstances
What Happens After Deletion
- You will be immediately signed out of the app
- Your email can be used to create a new account (fresh start)
- Any purchased credits or ad-free status will be lost permanently
- You will need to make new purchases if you create a new account
Contact
If you have questions about account deletion or data handling:
Developer: Moalduhun
Email: admin@moalduhun.com